Home > About > Policies & Guidelines > Store Policy

Store Policy

This policy applies to store items only. It does not apply to membership dues, ticketed events, or ADS merchandise sold on Bonfire.

Ordering and Purchasing

• Purchase Orders: We accept purchase orders. If you want shipping fees billed to a company or school FedEx/UPS account, please provide the account number on your order.
• W9 Form: Need our W9? Download our W9 here.
• Print Copy: If you purchase a print copy and would also like the digital version, you must buy the digital version separately at full price.
• Digital Orders: Digital-only (online PDF) workbooks are non-refundable.
• Wholesale Rate: Orders of five (5) or more copies of the workbooks are eligible for wholesale pricing. Contact [email protected] for the wholesale rate.

Shipping

• We can only ship physical items to addresses in the United States and Canada. 
• For express or overnight shipping, please contact ADS at [email protected] or call +1 (410) 571-0003.

Returns & Refunds

• Returns must be received within 30 days of purchase and must be authorized. Please call ADS at +1 (410) 571-0003 before returning any items.
• Returned items must be in original packaging and in resalable condition.
• Report damaged or defective items immediately. Claims filed 30 days or more after the invoice date will not be accepted.
• Returns for special offer packages must include the complete set. Partial returns are not accepted.
• All returned items will be inspected before any refund is processed. If approved, the refund will be issued to your original payment method, and you will be notified by email.
• Shipping and handling charges are not refundable.
• Customers are responsible for prepaid, insured return shipping and must send tracking information to [email protected]. The customer is liable for any loss or damage during return shipping.
• ADS may deny refund requests for items damaged during return shipping.

Exchanges

• Exchanges are not offered.

Desk Copies

• Desk copies are not provided. However, you may preview the first chapter of select books in their product descriptions.

Need Help? For questions or assistance, please contact ADS at [email protected] or +1 (410) 571-0003.